FAQ & Quick guides

Please measure the diameter of the barrel. It should be 50mm in diameter.

A leaking shower mixer could be caused by a few different reasons.
Please get a plumber to check if any seals need replacing. If they do, please take a picture of your shower mixer and email your query to technical@felton.co.nz and we can assist further.

A stiff handle is often caused by a stiff cartridge. One common reason for a stiff cartridge is due to limescale build up in the cartridge or the internal cartridge lubricant is washed out of the cartridge over time. Our recommendation is to contact a certified plumber to replace your cartridge when this happens. If you know what shower mixer you have, please click here for cartridge selection guide.

If you have a plastic bodied mixer, these came with a 5-year warranty from the date of purchase which is likely to have expired.
If you have a brass bodied mixer, these come with a 10-year warranty from the date of purchase.
If you are unsure, please call us on 0800 743 358 and we can assist you further.

Spare parts for the shower mixer are available here under our innovations page.