FAQ & Quick guides

If you're unsure what your pressure system is, try the Thumb Test as a rough guide:

• If you can hold your thumb over the outlet of the tap while it is fully turned on (either hot or cold), it is most definitely low pressure. Be careful not to scald yourself when checking the hot supply. Always check with your plumber to confirm.

Whether you're building a new bathroom, renovating or replacing an existing shower, choosing products can be a daunting task with so many different brands and variety on the market. Many consumers base their decisions solely on price or style, but this often results in poor performance as the product may not be suited to their particular situation.

Check out our range of products to find your style

Our finished products have a 10 year warranty with a lifetime extension available and a 5 year limited warranty on the product finish. The slide showers, rain columns and **digital products have a *5 year warranty with a 5 year limited warranty on the product finish. Full warranty info and T+C’s click here

**Digital products do not have the option for a lifetime extension.

All the warranty information for our products can be found here

You can buy our products from the following retailers

Although we love seeing our products in your home, we only sell through plumbing merchants. You can find your nearest merchant here.

• For North Island orders before 4pm: Next business day
• For South Island orders: 2-3 business days

Note: For urgent delivery to South Island, you must put through your order before 3pm. This will incur an extra charge.  

Follow us on social media to be up to date on our public holidays and Christmas/New Year shut off period.

Find us on Facebook  and  Instagram

Yes, our Auckland showroom is open to the public. Feel free to pop into check out our latest products. Our friendly staff will be happy to assist you on any product enquiries.

We are open from 8.30am – 4:00pm Mon-Fri and Closed on Public Holidays

8.30am – 4:00pm Mon-Fri / Closed on Public Holidays

• Not all branches stock our full range of spare parts however, you can do a special order at your local branch. Just speak to your local plumbing merchant for more details.
• We can do a special order for you to send to the branch, if you order this by 4pm we can dispatch this out overnight for you to pick up the next business day.
• Or if you are based in Auckland, you can pick up directly from Felton as long as it has been ordered by a plumbing merchant.

WELS is an acronym for the Water Efficiency Labelling Scheme. It is a national New Zealand regulation established by the Ministry for Environment, compulsory for suppliers of certain water using/dispensing devices, including taps and showers, as a water usage rating system. It allows consumers to make decisions to conserve water and money by comparing the water efficiency between different products. The WELS labelling scheme provides a national standardised star rating system from 0 to 6 stars. The less star rating a product has, the less water efficient it is.

WaterMark™ is a product performance certification mark owned by the ABCB (Australian Building Codes Board). It is designed to show compliance to and that the product has been tested to specific standards for product quality, performance. This includes that the products won't contaminate water. It is an independently verified assurance scheme to show that it is fit for purpose. Felton products complies with WaterMark requirements, although it is not compulsory to have Watermark in New Zealand.

Have a look at our water saving products here

• Oxijet™ – A water saving shower attachment
• WaterScrooge – Flow restrictors

Not all branches stock our full range of spare parts however, you can do a special order at your local branch. Just speak to your local plumbing merchant for more details.

We maintain stock of spare parts for most of our products including some discontinued/old products. Check our spare parts page for more details. If you’re unable to find what you need or you’re unsure of which part you need, please feel free to call us on 0800 743 358.

Check the outlet (handpiece/shower rose) for a restrictor. If you’re on mains pressure this should have been inserted when installed.