Resources

Warranty Terms & Conditions

Come and explore more! We love the enthusiasm and curiosity for our products. So whether you need to refresh, renew or refurbish, FELTON has real life solutions at real value. Below are some of the most frequently asked questions, our warranties info and brochures for downloads.

Consumers - 5 Year Warranty

Terms and Conditions

Felton Industries Limited guarantees these mixers to be free from defects in materials and workmanship for a period of five (5) years from the date of purchase. Fair wear and tear is expressly excluded.

This warranty is effective for 5 years from the date of purchase and covers supply of replacement parts only, not including installation. You must retain proof of purchase of the Mixer (such as an invoice or receipt) and provide this to Felton on request.

This warranty is for manufacturing defects only and does not cover any damage to the product due to abuse, negligence or improper installation. This warranty is given on the understanding that the product is installed and operated according to Felton’s installation guide and the Australian/New Zealand standard AS/NZS3500. This warranty is provided to persons who are a “consumer” under the Consumer Guarantees Act 1993 only and for use in domestic/residential dwellings only (not for commercial use).

NOTE: At no stage should any surface coatings be cleaned with cleaning agents that contain a corrosive acid or a scouring additive. Surface coatings should be cleaned with liquid detergent or soap and water. Any damage caused through the use of an unsuitable cleaner will not be covered by this warranty.

This warranty is subject to any other rights or remedies that you may have under the Consumer Guarantees Act 1993 (or any other applicable legislation) and to Felton’s Terms of Trade.

5 Year Warranty with Plumber’s Labour (Feltonmix Only)

Terms and Conditions

Felton Industries Limited guarantees these mixers to be free from defects in materials and workmanship for a period of five (5) years from the date of purchase. Fair wear and tear is expressly excluded.

This warranty is effective for 5 years from the date of purchase and covers supply of replacement parts only and plumber’s labour relating solely to repairing or replacing the mixer, provided the product is installed by a registered plumber. You must retain proof of purchase of the Mixer (such as an invoice or receipt) and proof of installation by a registered plumber and provide these to Felton on request.

This warranty is for manufacturing defects only and does not cover any damage to the product due to abuse, negligence or improper installation. This warranty is given on the understanding that the product is installed by a registered plumber and operated according to Felton’s installation guide and the Australian/New Zealand standard AS/NZS3500. This warranty is provided to persons who are a “consumer” under the Consumer Guarantees Act 1993 only and for use in domestic/residential dwellings only (not for commercial use).

NOTE: At no stage should any surface coatings be cleaned with cleaning agents that contain a corrosive acid or a scouring additive. Surface coatings should be cleaned with liquid detergent or soap and water. Any damage caused through the use of an unsuitable cleaner will not be covered by this warranty.

This warranty is subject to any other rights or remedies that you may have under the Consumer Guarantees Act 1993 (or any other applicable legislation) and to Felton’s Terms of Trade.

10 Year Warranty with 5 Years Plumber’s Labour

Terms and Conditions 

Felton Industries Limited guarantees these mixers to be free from defects in materials and workmanship for a period of ten (10) years from the date of purchase. Fair wear and tear is expressly excluded.

This warranty is effective for 10 years from the date of purchase for the supply of replacement parts (only) and 5 years from the date of purchase for plumber’s labour relating solely to repairing or replacing the mixer, provided the product is installed by a registered plumber. You must retain proof of purchase of the Mixer (such as an invoice or receipt) and proof of installation by a registered plumber and provide these to Felton on request.

This warranty is for manufacturing defects only and does not cover any damage to the product due to abuse, negligence or improper installation. This warranty is given on the understanding that the product is installed by a registered plumber and operated according to Felton’s installation guide and the Australian/New Zealand standard AS/NZS3500. This warranty is provided to persons who are a “consumer” under the Consumer Guarantees Act 1993 only and for use in domestic/residential dwellings only (not for commercial use).

NOTE: At no stage should any surface coatings be cleaned with cleaning agents that contain a corrosive acid or a scouring additive. Surface coatings should be cleaned with liquid detergent or soap and water. Any damage caused through the use of an unsuitable cleaner will not be covered by this warranty.

This warranty is subject to any other rights or remedies that you may have under the Consumer Guarantees Act 1993 (or any other applicable legislation) and to Felton’s Terms of Trade. 

10 Year Warranty - Felton Oxijet

Terms and Conditions 

Felton Industries Limited guarantees these mixers to be free from defects in materials and workmanship for a period of ten (10) years from the date of purchase. Fair wear and tear is expressly excluded.

This warranty is effective for 10 years from the date of purchase and covers supply of replacement parts only, not including installation. You must retain proof of purchase of the Mixer (such as an invoice or receipt) and provide this to Felton on request.

This warranty is for manufacturing defects only and does not cover any damage to the product due to abuse, negligence or improper installation. This warranty is given on the understanding that the product is installed and operated according to Felton’s installation guide and the Australian/New Zealand standard AS/NZS3500. This warranty is provided to persons who are a “consumer” under the Consumer Guarantees Act 1993 only and for use in domestic/residential dwellings only (not for commercial use).

NOTE: At no stage should any surface coatings be cleaned with cleaning agents that contain a corrosive acid or a scouring additive. Surface coatings should be cleaned with liquid detergent or soap and water. Any damage caused through the use of an unsuitable cleaner will not be covered by this warranty.

This warranty is subject to any other rights or remedies that you may have under the Consumer Guarantees Act 1993 (or any other applicable legislation) and to Felton’s Terms of Trade.

 

Lifetime Extension Warranty - Domestic/Residential

Terms and Conditions  

This warranty is given on the understanding that the product is installed and operated according to the installation guide provided and the Australian/New Zealand standard AS/NZS3500, by a registered plumber.

Subject to any other rights or remedies that you may have under the Consumer Guarantees Act 1993 (or any other applicable legislation). Felton Industries Limited agrees to either repair or replace (at Felton’s sole discretion) the Mixer (as defined below) if it is discovered that the Mixer contains a material defect which arose in the course of its manufacture, on and subject to the Terms and Conditions set out below.

What the Lifetime Extension Warranty does cover:

1) This warranty extension applies in respect of Felton sink, basin and shower mixing valves (“Mixer”) which are used in residential/domestic installations only.

2) This warranty is for the lifetime of the first registered owner of the residential dwelling in which the Mixer is installed and who completes this warranty card and is not transferable to any subsequent owner of the dwelling (subject to paragraph 5 under ‘What Lifetime Extension Warranty does not cover).

3) This warranty extension covers the repair or replacement only of Mixer parts for a lifetime period provided that you register the purchase and installation of the Mixer with Felton by returning this warranty card to us within 6 months from the date of purchase.

4) This warranty extension covers labour relating solely to repairing or replacing the Mixer for a period of 5 years from the date of purchase, provided the product is installed by a registered plumber in accordance with Felton’s installation instructions and the Australian/New Zealand standard AS/ NZS3500 and you return this warranty card to us within 6 months from the date of purchase.

What the Lifetime Extension Warranty does not cover:

1) This warranty extension does not apply to shower hoses, Designer wall sets, and shower heads nor does it apply to the Feltonmix range of products.

2) This warranty will be null and void unless the Mixer is installed by a registered plumber in accordance with Felton’s installation instructions. A registered plumber is a person registered as a registered plumber with the NZ Plumber Gasfitters and Drainlayers Board.

3) This warranty is for manufacturing defects only and the Mixer must not have been damaged by misuse, accident or neglect. Fair wear and tear is expressly excluded.

4) This warranty is provided to persons who are a “consumer” under the Consumer Guarantees Act 1993 and for use in domestic/ residential dwellings in New Zealand only, not for commercial use. It is not transferable and shall apply to the first registered owner of the Mixer only.

5) Notwithstanding point 4. above, where the Mixer has been purchased and installed in a residential dwelling by a party that has constructed that dwelling with the intention of sale, this warranty will apply to the first occupier of that home (but shall not apply to any subsequent occupiers of that home).

6) Where Felton elects, in its sole discretion, to provide you with a replacement Mixer the cost of freight will be met by you.

7) In order for the Lifetime Extension Warranty to apply, you must complete the registration form and return this warranty card to Felton within 6 months from the date of purchase of the Mixer.

8) All repair work covered by this warranty must be performed by an authorised Felton Service Partner, Felton staff member or, provided that approval is first obtained from Felton and an authorisation number is provided to you by Felton, a certified plumber. The Mixer must not have been tampered with or repaired in any other way other than in accordance with these Terms and Conditions.

9) Product purchased before 1st of April 2014 is not covered by this warranty.

Commercial - 12 Month Warranty

Terms and Conditions

Except where Felton products are promoted as “Not for Commercial Use”, Felton Industries Limited guarantees these mixers to be free from defects in materials and workmanship, in a commercial application, for a period of twelve (12) months from the date of purchase. Where Felton products are promoted as “Not for Commercial Use”, should these be used in a commercial application, then this warranty does not apply. Fair wear and tear is expressly excluded.

This warranty is effective for 12 months from the date of purchase and covers supply of replacement parts only, not including installation. You must retain proof of purchase of the Mixer (such as an invoice or receipt) and provide this to Felton on request.

This warranty is for manufacturing defects only and does not cover any damage to the product due to abuse, negligence or improper installation. This warranty is given on the understanding that the product is installed by a registered plumber and operated according to Felton’s installation guide and the Australian/New Zealand standard AS/NZS3500.  This warranty is provided to persons who are not defined as a “consumer” under the Consumer Guarantees Act 1993.

NOTE: At no stage should any surface coatings be cleaned with cleaning agents that contain a corrosive acid or a scouring additive. Surface coatings should be cleaned with liquid detergent or soap and water. Any damage caused through the use of an unsuitable cleaner will not be covered by this warranty.

This warranty is subject to Felton’s Terms of Trade.

5 Year Limited Warranty on Product Finish

Terms and Conditions

Where products are promoted as “5 Year Limited Warranty on Product Finish”, Felton Industries Limited guarantees these product finishes to be free from defects in materials and workmanship under normal installation, use and service for a period of five (5) years from the date of purchase.  Fair wear and tear is expressly excluded.

This warranty is effective for five (5) years from the date of purchase and covers the product finish only. You must retain proof of purchase of the product (such as an invoice or receipt) and provide this to Felton on request.

This warranty is for manufacturing defects only and does not cover any damage to the product due to abuse, negligence or improper installation. This warranty is given on the understanding that the product is installed and operated according to Felton’s installation guide and the Australian/New Zealand standard AS/NZS3500. This warranty is provided to persons who are a “consumer” under the Consumer Guarantees Act 1993 only and for use in domestic/residential dwellings only (not for commercial use).

NOTE: At no stage should any surface coatings be cleaned with cleaning agents that contain a corrosive acid or a scouring additive. Surface coatings should be cleaned with liquid detergent or soap and water. Any damage caused through the use of an unsuitable cleaner will not be covered by this warranty.

This warranty is subject to any other rights or remedies that you may have under the Consumer Guarantees Act 1993 (or any other applicable legislation) and to Felton’s Terms of Trade.

Return To Base 12 Month Warranty

Terms and Conditions

Where products are promoted as “Return to base 12 month warranty”, Felton Industries Limited guarantees the electronic components of these products (excluding batteries) to be free from defects in materials and workmanship under normal installation, use and service for a period of twelve (12) months from the date of purchase.  Fair wear and tear is expressly excluded.

This warranty is effective for twelve (12) months from the date of purchase and covers electronic replacement parts only (excluding batteries).This is a “return to base warranty” which means that, should a fault develop within the warranty period, the customer is required to send the product back to a Felton Service Centre (at the customer’s cost) where it will be repaired and returned to the customer. Depending on Felton’s work load at the time, it is estimated that repairs may take between one and three weeks. However, repairs can be delayed for a longer period of time if a required part is not readily available. You must retain proof of purchase of the Mixer (such as an invoice or receipt) and provide this to Felton on request.

This warranty is for manufacturing defects only and does not cover any damage to product due to abuse, negligence or improper installation. This warranty is given on the understanding that the product is installed by a registered plumber and operated according to Felton’s installation guide and the Australian/New Zealand standard AS/NZS3500. This warranty is provided to persons who are a “consumer” under the Consumer Guarantees Act 1993 only and for use in domestic/residential dwellings only (not for commercial use).

This warranty is subject to any other rights or remedies that you may have under the Consumer Guarantees Act 1993 (or any other applicable legislation) and to Felton’s Terms of Trade.