Resources

FAQ/Quick Guide

Come and explore more! We love the enthusiasm and curiosity for our products. So whether you need to refresh, renew or refurbish, FELTON has real life solutions at real value. Below are some of the most frequently asked questions, our warranties info and brochures for downloads.

What is Oxijet™?

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The Felton Oxijet is a water saving shower attachment that changes the characteristics of your shower when compared to traditional flow restrictors. While saving water, it gives a luxurious showering experience.

How does Oxijet™ work?

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The Oxijet utilise the venturi effect, jetting the water through 4 micro nozzles. This increases the water speed dragging air through the coloured baffles. This air volumizes the water stream, forming small bubbles that burst when they touch your skin.

Which colour Oxijet™ is right for me?

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If you have a shower handpiece, use the Oxijet™ with yellow baffles. 

If you have a fixed rose with a female thread, use the Oxijet with pink baffles. 

If you have a fixed rose with a male thread, use the Oxijet with blue baffles.  

Will Oxijet™ work for me / installation requirements.

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If you have mains pressure (over 300 kPa/3 Bar), and a non-restrictive handpiece/fixed rose, the Oxijet should work for you.

The Oxijet will NOT work if you have any of the following:

  • Low flow electric shower
  • Low or unequal water pressures
  • A restrictive handpiece/fixed rose.

What is Oxijet™ made from?

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It is made from DR Brass, which is machined, and then chrome plated. The baffles are made from silicon rubber.

What is a restrictive handpiece / fixed rose?

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A restrictive handpiece/fixed rose is one that has a flow restrictor or flow saving device fitted to it that can't be removed.

Some handpieces and fixed roses have flow restrictors which can be removed. These will work with the Oxijet, but the restrictors must be removed first.

Why is there water out the air intake on my Oxijet™?

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Your Oxijet is installed so that waterflow follows the direction of the arrow and yet water is leaking out the baffles there are two potential causes:

  1. Your handpiece or fixed rose may contain a flow restrictor. If it is removable please take it out. If it is not, you may have a restrictive handpiece/rose and the Oxijet will not work for you.
     
  2. The water may appear to be coming from the baffles, the actual leak may be caused by the Oxijet not sealing on the hose/stem's rubber washer. We've made the threads on the Oxijet longer than most fittings. They will work but it may not fit every shower in the market. Please check that the washer is installed correctly in the hose/stem, and that the Oxijet is tightened firmly.

There's water leaks from air inlets on the Oxijet™ when the shower is turned off.

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This is normal, and is part of the self-draining function of the Oxijet. A common observation is that when showers are turned off, water left in the rose/handpiece may drip for some minutes before draining. A handpiece/rose fitted with an Oxijet will drain almost immediately.

There's small splashes of water coming from the Oxijet™ baffles during use.

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This is normal. Small droplets of water may escape due to the turbulence created by the jets within the Oxijet.

The Oxijet™ is noisy.

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This is normal. While the baffles reduce the noise of the air entering the stream, the noise of air exiting your handpiece or rose is not preventable, and is simply a sign that the Oxijet is performing well.

The flow through the Oxijet™ is too low.

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If the flow through the Oxijet is too low to provide an adequate shower, there are three potential causes:

  1. You may not have mains pressure, and your pressures are most likely below 300kPa, and therefore the Oxijet is not suitable.
     
  2. You may have a flow restrictor somewhere in the system. For a fixed rose, please check within the stem. For a handpiece, at both ends of the hose (including the wall elbow).
     
  3. If neither of the previous situations apply to you, it is most likely that you have a restrictive handpiece, and therefore the Oxijet is not suitable for use.

Now my shower hose leaks after Oxijet™ is installed.

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The flow resistance through the Oxijet will create extra pressure within your shower hose. We recommend only EN1113 rated shower hoses are suitable for use with Oxijet. There are some shower hoses supplied into the Australian market that do not meet this quality standard, and these may leak under increased pressure. Replace with a standard approved hose.

What is my water pressure?

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If you're unsure what your pressure system is the Thumb Test is a rough guide: If you can hold your thumb over the outlet of the tap while it is fully turned on (either hot or cold), it is most definitely low pressure. Be careful not to scald yourself when checking the hot supply. Always check with your plumber to confirm.

WaterPressure

How can I choose the right product for best performance?

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Whether you're building a new bathroom, renovating or replacing an existing shower, choosing products can be a daunting task with so many different brands and variety on the market. Many consumers base their decisions solely on price or style, but this often results in poor performance as the product may not be suited to their particular situation.

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How do I care for Felton matte black products?

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Avoid waxes, solvents, abrasives, acids and other chemical based cleaning products. Do not use any rough surface materials such as scourers – use a soft/microfiber cloth with warm soapy water to clean your matte black products.

What is the warranty on Felton black tapware?

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We offer 5 Year Limited Warranty on Product Finish and 10 year warranty + extendable to Lifetime *on replacement parts. Full T+C’s are on our website www.felton.co.nz

What is electroplating?

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Electroplating is a process that uses electric currents to dissolve metal to form a metal coating. Electroplating is harder wearing than powder coating or painting, which is why we have chosen this for our Axiss Matte Black range. Although Electroplating is more durable than powder coating or painting, it is not scratch proof and care should be taken when cleaning and handling the products – just like chrome tapware.

Will matte black tapware scratch easily?

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Any metal coating can scratch, but that does not mean it is likely to scratch. Similar to chrome or a polished car - if you get something sharp or hard and scrape it back and forth on the surface it will leave a mark or might even remove some coating. All that should really touch tapware and showerware is skin, microfiber cloths and towels. Rings on fingers can be a risk - but it takes aggressive handling to really be a risk.

The main risk of damage is in the installation and the building phase - once installed, the items need protection until the house is finished. If unprotected, tradespeople carrying large heavy tools and building materials will eventually make contact with expensive fixtures and cause damage. To help solve this issue we recommend your installer leaves the cloth bag the mixer comes in placed over the top of the product until all work is finished.

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